- Five Whys — How To Do It Better
- How to Run a 5 Whys (With Humans, Not Robots)
youtube, slideshare
Dan Milstein - Blameless Post Mortems and Just Culture
John Allspaw - Foster psychological safety
Google - Fallible Humans video
Ian Malpass - Five keys to a successful Google team
Google - The Field Guide to Understanding ‘Human Error’
Sidney Dekker - Why psychological safety matters and what to do about it
Google - Where Etsy takes it next.
John Allspaw